/resume · v.2026

Boris Vargas

Senior Business Analyst · Conversational AI Architect
📍 Montréal, QC LinkedIn ↗ Trilingual · EN · FR · ES
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01 / Summary

Professional Summary

Senior Business Analyst specializing in Agile delivery and AI-driven transformation — six years of dedicated BA and consulting practice built on a 23-year career at TELUS. I connect vision, prioritization, and execution: value-oriented user stories, backlog priorities, and alignment between business and technical stakeholders — with AWS and generative AI in daily practice to accelerate analysis and delivery.

02 / Skills

Core Competencies

Conversational AI
  • Dialogflow CX & Genesys
  • Intent modeling & tuning
  • Voicebot / Chatbot design
  • LLM prompt engineering
Strategic Analysis
  • CX transformation & ROI
  • Digital containment strategy
  • Journey mapping & gap analysis
  • Functional requirements
Platforms & Tools
  • Salesforce & ServiceNow
  • Jira & Lucidchart
  • Remedy / ARS
  • AWS & GCP (hands-on)
Artificial Intelligence AWS Cloud Business Analysis Customer Experience Auditing Pattern Recognition Data Visualization Project Management Agile Methodology Stakeholder Relations Coaching Python (Beginner)
03 / Experience

Professional Experience

Independent Consultant · AI & Cloud Builder

Feb 2026 — Present
Independent · Montréal, QC
  • Serverless DeliveryDesigned and deployed two production websites on a serverless AWS stack — S3, CloudFront, Lambda, API Gateway, DynamoDB, Route 53.
  • Applied AI EngineeringIntegrated an AI chatbot powered by the Anthropic API and built a Python MCP server connected to Claude Desktop.
  • AI-Accelerated WorkflowRun a daily build-and-analysis workflow around Claude Code and structured prompt engineering.

Business Consultant · Conversational AI Architect

Nov 2023 — Jan 2026
TELUS · Montreal, QC
  • 2025 Project DeliveryManaged 29 enterprise-scale AI projects, delivering $2,000,000 in operational savings.
  • Voice Bot OptimizationReduced live-agent transfer rates from 12% to 6% (50% reduction) via iterative tuning.
  • Self-Service EnhancementIncreased Voice containment from 20% to 26%; achieved 70% containment for Chat bots.
  • Data-Driven MethodologyImplemented feedback loops using transcripts to eliminate "design by guessing."

Senior Business Analyst

Nov 2019 — Nov 2023
TELUS · Montreal, QC
  • Provided strategic KPI dashboards to executive leadership for wireline and wireless delivery.
  • Directed high-priority escalation teams of 20+ staff, focusing on performance coaching and operational recovery.
  • Facilitated workshops with cross-functional teams (Finance, HR, IT) to clarify requirements and accelerate decision-making.

Evolutionary Tenure at TELUS

2003 — 2019
Customer Implementation Manager · Level 3 Network Analyst · SME / Coach

Managed complex legal and CCTS disputes; provided technical support for ADSL/TELUS TV infrastructure and mobile ecosystem connectivity. Supported enterprise data network fallout and outage reporting.

04 / Education

Education

AEC — Networking Specialization
LaSalle College, Montreal, QC
Cisco · Linux · C/C++ Systems
05 / Certifications

Certifications

AWS Cloud Practitioner
Amazon Web Services
CLF-C02 · Solutions Architect Associate in progress
Prompt Engineering
Certified
Applied LLM prompting
ITIL — IT Service Management
Certified
Service management foundations
Entry-Level Python Programmer
Certified
Python fundamentals